At HomeGoods, customers are our top priority and we want to make sure you’re satisfied. Do you have a question for us? Check out our list of common topics!
Customer service answers
HomeGoods is an off-price retailer, whose goal is to provide our customers with outstanding values and quality merchandise. therefore, to keep our prices low, our costs down, and deliver the most exciting selection of products each week, we do not provide a service of tracking merchandise.
Because each store receives thousands of new items each week, it is impossible for us to produce a catalog that could keep up with all our fabulous new styles.
Our customers continue to be our top priority. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund. in the original form of tender. A 10-day period is required for a cash refund on check purchases. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers.
Merchandise that is used, worn or in unsellable condition will not be accepted for refund, merchandise credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification system, which is used to process and track returns to help administer our loss prevention program.
A valid government issued photo ID, name, address and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used. A customer signature may also be required for receipted returns. To learn about how we use and handle your information, please see our Privacy Notice.
To make your returns quicker and easier please keep your receipt.
What are Email Receipts?
For your convenience, HomeGoods customers now have the option to receive their receipts by email in select stores. An Email Receipt may be used instead of a paper receipt if you wish to make a return. The HomeGoods Return Policy is applicable to Email Receipt transactions. You will still continue to receive a paper copy of your receipt in addition to the Email Receipt.
How Do I Request an Email Receipt?
If Email Receipts are available at your HomeGoods store location, you will be prompted at checkout to select an “Email Receipt” on the PIN pad at the register. Use the PIN pad to enter your phone number and email address.
Why Do I Need to Enter my Phone Number?
We ask for a phone number so that next time you shop and want an Email Receipt, we can look you up more quickly. On a return visit, after selecting the Email Receipt option on the PIN pad, you simply need to enter your phone number and a redacted version of your email address will automatically display for you to update or confirm.
Can I Add More Than One Phone Number for Email Lookup?
We can only associate an email address with one phone number.
Can I Update My Email Address or Phone Number?
You may update your email address or phone number at the PIN pad.
Will I Receive Any Other Emails from HomeGoods?
When you request an Email Receipt, you will will be opted-in to receive brand marketing communications from TJX Brands. You may opt-out of receiving future emails by following the unsubscribe link in the email or on our website.
Are Email Receipts Connected to My TJX Rewards® Credit Card?
No, Email Receipts are not connected to your TJX Rewards credit card account. The email address you provide at the PIN pad will be used for your Email Receipts and will not affect any email address you have provided in connection with your TJX Rewards credit card.
The majority of our stores are open daily from 9:30 am to 9:30 pm, and Sunday from 11:00 am to 8:00 pm. However, some exceptions apply. There are also extended Holiday Hours. For specific information, please contact the store directly. To locate a store in your area, please utilize our 'find a store' feature at the top right hand corner of the page to locate a store in your area.
HomeGoods is part of The TJX Companies, Inc., the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At HomeGoods, we know that our business touches a lot of communities and we take our support of the many communities we serve to heart. We have a vision to help those most in need build a better future where families' and children's critical basic needs are met and where they have access to the opportunities they need to succeed and thrive. We do this through our charitable foundations, volunteer efforts and cause-related in-store fundraising.
For more information on our giving programs, guidelines, and how to apply, please visit the Corporate Responsibility section on the TJX website.
If you are interested in becoming a vendor, please contact our Corporate Offices directly at:
The TJX Companies, Inc.
Corporate Buying Office
770 Cochituate Road
Framingham, MA 01701
They are available Monday through Friday from 9 a.m. to 5 p.m. (EST).
At this time, HomeGoods does not offer a service of online shopping. However, because there is always the possibility that we may in the future, we suggest that you sign up for HomeGoods email to keep up with all the latest information.
For information regarding job opportunities, please visit our jobs page for details.
Call customer service
If your question was not answered from the topics listed above, please call our Customer Service department.
Hours: 9 a.m. — 6 p.m. eastern
Email customer service
We’d love to hear what’s on your mind and we welcome your input.
IMPORTANT REMINDER: We care about your privacy, so please DO NOT INCLUDE in your message any sensitive personal information such as full credit/debit card number, driver's license number, social security number, bank/checking account number or similar data.
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