Covid-19 In-Store Health + Safety

Privacy Notice

Effective Date: January 2020

Welcome to the privacy notice for HomeGoods, a division of The TJX Companies, Inc.

(“TJX”). TJX, HomeGoods, Homesense, Marshalls, T.J. Maxx , Sierra Trading Post, Inc., and other affiliates are the “TJX Businesses.” This Privacy Notice pertains to the personal information we collect about our customers in our stores, on our websites, via mobile apps, and through interest-based online advertising. The Privacy Notice describes:

Information We Obtain

We may obtain certain personal information from you in connection with your activities at HomeGoods, such as when you shop on our websites or in our stores. This information may include:

Additionally, we or companies acting on our behalf may collect certain computer and browser information through automated technologies such as cookies and web beacons when you visit our websites (whether or not you have signed in as a registered user) or otherwise interact with us online. A “cookie” is a file that a website sends to a visitor’s computer or other Internet-connected device to identify the browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server.

The information collected using these tools may include your IP address, the address of the web page that referred you to our websites, dates and times of website visits and the location of your device. These automated technologies also permit the collection of “clickstream data,” which may include a log of content you access while browsing a website. Companies acting on our behalf may combine the information collected from your visit to our website(s) with other information they have collected previously.

Opt-Out From/Restrict Cookies and Online Behavioral Advertising

Your web browser may tell you how to be notified when you receive certain types of cookies and how to restrict, reject or disable certain cookies (but please note that we do not respond to “Do Not Track” signals from web browsers). Additionally, you may opt-out of data collection from certain companies that we use to collect information from users of our website(s).

How We Use the Information We Obtain

When we obtain information about you, we may use it for a number of purposes, including to:

We also may use the information in other ways for which we provide specific notice at the time of collection.

In addition, we use information collected online through automated means for purposes such as (i) remembering your information so you do not have to re-enter it; (ii) customizing our users’ visits to our websites or experience in a mobile app; (iii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse or interact with us; (iv) measuring and managing the effectiveness of our communications, online and offline advertisements, and events; (v) tracking and understanding how you use and interact with our websites and mobile apps; and (vi) managing our business. We also use this information to help diagnose technical and service problems, administer our websites and mobile apps, measure the usability of our websites and mobile apps, identify users of our websites and mobile apps, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our websites and our mobile apps, how users navigate through our websites and our mobile apps, and how we may tailor our offerings to better meet the needs of our users. In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also supplement the information we collect with other public demographic information.

Information We Share

We may share your personal information among the TJX Businesses (which are affiliates owned by TJX, including T.J. Maxx, Homesense, Marshalls, Sierra Trading Post, Inc., Winners, HomeSense, and T.K. Maxx). They may use this information to offer products and services to you consistent with the purposes identified in this statement. Your information may also be transferred as an asset in connection with a merger or sale (including any transfers made as part of a reorganization, dissolution or liquidation) involving all or part of the TJX Businesses or as part of a stock sale or other change in corporate control.

If a contest, sweepstakes or promotion is jointly-sponsored by us and one or more other sponsors, your information may be shared with such sponsors. We do not control other sponsors' use of your personal information, and their use of your information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may choose not to participate in such jointly sponsored contests, sweepstakes or promotions. Such offerings may also be subject to additional rules and regulations governing your participation.

We may also share certain personal information we collect about you with partners or third parties who perform services for us or with whom we contract for the purposes described in this Privacy Notice. For example, we may use third parties to host our websites or mobile apps, operate certain of its features, send e-mails, print or send mailings, run our sweepstakes, contests or other promotions, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness, and fulfill orders. We do not authorize our service providers to retain, use or disclose the personal information we share with them except as necessary to perform services on our behalf or comply with legal requirements.

When you apply for the TJX Rewards™ Card, we share the information you provide with the financial institution that issues the card, and it is that institution’s privacy policy that applies to the information you provide on the TJX Rewards™ Card application.

We also may disclose personal information (i) if we are required to do so by law or legal process (such as a court order or subpoena); (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) to establish, exercise or defend our legal rights; (iv) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (v) in connection with an investigation of suspected or actual illegal activity; or (vi) otherwise with your consent.

Children's Privacy

Our websites are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.

External Online Services and Features

For your convenience and information, our websites may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by TJX, we are not responsible for these third parties’ information practices.

How We Protect Your Information

We maintain administrative, technical and physical safeguards designed to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal information. However, we cannot guaranty the effectiveness of these safeguards, and nothing in this notice shall be construed as an express or implied warranty against loss, misuse or unauthorized access, disclosure, alteration or destruction.

Your Options

To update your preferences, ask us to remove your information from our mailing lists or submit a request, you may contact us as described in the Contact Information section. You also may use the following options:

Opt-Out From E-mail and/or Postal Mail

You can opt-out of receiving promotional e-mail and/or postal mail from us by doing the following:

Please note that any opt-out for postal mail may take at least sixty (60) days to become effective. Also, you may still receive e-mail or postal mail from other members of the TJX Businesses if they received your e-mail or postal address from other sources or as a result of their own transactions or experiences with you, or if you request to hear from us again.

Contact Information

If you have questions regarding our Privacy Notice, or if you wish to update the personal information you have provided to us, you may do so by:

Writing to us at the following address:
770 Cochituate Road
Framingham, MA 01701
Attn: Customer Service - Privacy Notice

Calling customer service Monday - Friday 9:00 AM - 6:00 p.m. (Eastern Time) at the following toll-free number: 1-800-888-0776

Changes to Our Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our information practices. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Notice and indicate when it was most recently updated.

For California Consumers

This California section supplements the HomeGoods Privacy Notice and applies solely to California consumers (excluding TJX Companies, Inc. personnel).

Collection and Disclosure

During the 12-month period prior to the effective date of our Privacy Notice, we may have:

1. Collected the following categories of personal information about you:

2. Collected personal information about you from the following categories of sources:

3. Collected personal information about you for the following business or commercial purposes (in addition to the purposes listed above in our Privacy Notice):

4. Shared your personal information with the following categories of third parties:

5. Sold, as defined by the California Consumer Privacy Act, the following categories of personal information about you:

Sold personal information about you for the following commercial purposes:

We do not sell your personal information in exchange for monetary compensation. We do not sell the personal information of consumers under the age of 16 if we have actual knowledge of the individual’s age.

6. Disclosed for a business purpose the following categories of personal information about you:

California Consumer Privacy Rights

You may have the right to request, twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:

In addition, you have the right to request that we delete the personal information we have collected from you. You also have the right to opt-out of the sale of your personal information.

When using our website, you may opt-out of sales made via cookies on the site by visiting our cookie management tool to control the settings in your browser and disable such sales. We do not sell your personal information in exchange for monetary compensation.

For all other requests, including to opt-out of sales of your data to other TJX brands, you may contact us as specified in the How To Contact Us section of our Privacy Notice. To help protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or complying with your request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.

We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise these rights.


Below are metrics regarding Requests to Know, Requests to Delete and Requests to Opt-Out submitted pursuant to the CCPA that the TJX Businesses received, complied with (in whole or in part), and denied between January 1, 2020 and December 31, 2020. These requests as compiled and disclosed are for all individuals, not just California consumers.

Requests to Know
Total Requests: 2
Requests Denied: 0
Median Time to Complete (days): 13.5

Requests to Delete
Total Requests: 289
Requests Denied: 0
Median Time to Complete (days): 47

Requests to Opt-Out
Total Requests: 1560
Requests Denied: 0
Median Time to Complete (days): 1